SHIPPING &
🙃 RETURNS
Last updated: December 07, 2023
We will do our best to process the orders and e-mails on the day of ordering, however we are a small shop so please take into account that shipping could potentially take up to 2 weeks to arrive.
Estimated Delivery
Netherlands: 1-5 Working Days
Europe: 1-10 Working Days
Other Countries: 10-15 Working Days
Potential charges
Potential charges are not included in the item price or shipping costs, such as import duties, taxes, and customs clearance fees. These charges are typically associated with the country of delivery. As the purchaser, you are solely responsible for these charges.
Returns
If the item is unused and in the same condition as received, it can be returned within 14 days from the date you have received it. Please e-mail shop@ivobrouwer.com with a receipt or proof of purchase.
You will be responsible for paying your own shipping costs when returning an item. The initial shipping costs paid when buying the item are not refundable.
If your return is approved after inspection, we will initiate a refund within two weeks to your used method of payment.
Damaged products
The products are shipped in heavy card board boxes or envelopes. We can not be held responsible for damages caused during transportation. All complaints concerning packages damaged during transportation must be made to the representative of the company delivering the package at the moment you receive your order.
Questions
Feel free to reach out if you have any questions:
shop@ivobrouwer.com
Contact
Ivo Brouwer
Paviljoensgracht 20
2512BP The Hague
The Netherlands